Billing, invoices & payments
Free tier, seat-days, storage, tax profile, 3% withholding and the WHT certificate (50 ทวิ), invoices and tax invoices, card, PromptPay or transfer, late payment.
What is the free tier, and how do I leave it?
A company with at most 2 enabled users, at most 2 projects and up to 10 GB of files is free and gets no invoice. Before a 3rd user, a 3rd project or more than 10 GB, verify your email and complete your tax profile — the app tells you what is missing. No card needed.
How is the bill calculated?
- Seats: enabled seats are counted daily at 00:00 and averaged over the month — billable seats = max(0, total seat-days ÷ days in month − 2), rounded to 2 decimals
- Storage: the month's peak above 10 GB, rounded up to 10 GB blocks, up to 1 TB per company by default (more on request)
- VAT 7% on the subtotal
- The admin console shows this month's estimate from the days counted so far
How do the tax profile and withholding work?
Fill in the buyer on the Tax profile card of the admin console — juristic: name, 13-digit tax ID, head office or branch, address and document email; individual: full name, address and, optionally, national ID.
A juristic company with a complete tax profile can choose 3% withholding: amount due = total incl. VAT − 3% of the pre-VAT subtotal, with any payment method. After paying, upload the WHT certificate (50 ทวิ) as a PDF, JPG or PNG up to 10 MB on the invoice page, then wait for review.
When do I get invoices and tax documents?
Invoices are issued on the 1st for the previous month and are due in 15 days; company admins get an email. The Invoices page of the admin console shows lines, VAT, withholding, amount due and payments, with the invoice PDF always and the receipt / tax invoice PDF once paid, in the Thai tax-invoice format. Members do not see it.
How can I pay?
- Card: pay on the invoice page and optionally keep the card on file for next time; 3-D Secure supported; card data never reaches our servers
- PromptPay: scan the QR on the invoice page; the status updates by itself once paid
- Bank transfer: to the account printed on the invoice, with copy buttons for the account number, amount and reference; our staff record the payment
- Each invoice is paid in the app — there is no automatic card charge yet
What if an invoice is paid late?
Reminder emails go out before and after the due date. More than 30 days after it, the company becomes read-only (a banner on every screen, no changes); after 60 days it is suspended (all seats suspended, billing stops). The admin console, invoices and payment keep working, and paying restores access.